Introduction
These Terms of Service govern the use of the Resort Life Travel CRM system.
By accessing or using the system, users agree to follow these terms and all internal company policies.
Authorized Use
The CRM system is provided for authorized business use only.
Users may access and use the system only for work-related activities assigned to them by Resort Life Travel.
Unauthorized access, misuse, or sharing of system access is strictly prohibited.
User Accounts
Each user is responsible for their own account.
Users must:
- Keep login details confidential
- Not share accounts or passwords
- Report suspicious login activity immediately
- Use only their assigned access privileges
Resort Life Travel may suspend or revoke access if misuse or unauthorized activity is detected.
System Activity and Monitoring
The CRM may record user activity for security, audit, troubleshooting, and compliance purposes.
This may include:
- Login activity
- Failed login attempts
- IP address and device information
- Changes made inside the CRM
- Approval, booking, finance, and administrative actions
By using the system, users acknowledge that activity may be logged and reviewed by authorized personnel.
Notifications
The system may send notifications related to:
- Login activity
- Security alerts
- Leads and bookings
- Approvals
- Tasks and reminders
- Finance and operational updates
Users may manage certain notification preferences where allowed by system settings.
Some security notifications may be mandatory.
Acceptable Use
Users must not:
- Attempt unauthorized access
- Bypass security controls
- Misuse customer, booking, finance, or company data
- Upload harmful files or malicious content
- Use the system for personal, illegal, or unauthorized purposes
- Share confidential business information without approval
Data and Confidentiality
Information inside the CRM may include confidential company, customer, supplier, agent, booking, and financial data.
Users must handle all data responsibly and according to company policy.
System Availability
Resort Life Travel will make reasonable efforts to keep the CRM system available and secure.
However, access may be interrupted for maintenance, upgrades, technical issues, or security reasons.
Changes to the Terms
Resort Life Travel may update these Terms of Service from time to time.
Continued use of the CRM after changes means the user accepts the updated terms.
Contact
For questions about these Terms of Service, please contact the system administrator or Resort Life Travel management.