Introduction
This Privacy Policy explains how Resort Life Travel collects, uses, stores, and protects information when users access and use the CRM system.
By using this system, users agree to the collection and use of information as described in this Privacy Policy.
Information We Collect
The system may collect and store the following information:
- User name and contact details
- Login activity and authentication records
- IP address, browser, device, and operating system information
- User preferences and notification settings
- CRM activity records, including leads, bookings, tasks, approvals, and related actions
- Audit logs for security and compliance purposes
How We Use Information
We use collected information to:
- Provide access to the CRM system
- Manage user accounts and permissions
- Improve system security
- Send login alerts and system notifications
- Track user activity for audit and compliance
- Support business operations such as sales, bookings, finance, approvals, and reporting
Login and Security Notifications
The system may send email notifications for account security events, including:
- Successful login alerts
- Failed login attempt alerts
- Magic link login alerts
- Suspicious activity notifications
These notifications help protect user accounts and prevent unauthorized access.
Data Security
We apply reasonable technical and organizational measures to protect information from unauthorized access, misuse, loss, or disclosure.
Security measures may include:
- Role-based access control
- Authentication controls
- Audit logging
- Session management
- IP and account blocking
- Secure email action links
Data Access
Access to information inside the CRM is restricted based on user roles and permissions.
Users should only access information required for their assigned work responsibilities.
Data Retention
Information may be retained for business, legal, security, and audit purposes.
Audit logs, login records, and security records may be kept for compliance and investigation purposes.
User Responsibilities
Users are responsible for:
- Keeping their login credentials secure
- Reporting suspicious activity
- Not sharing access with others
- Using the system only for authorized business purposes
Changes to This Policy
Resort Life Travel may update this Privacy Policy from time to time.
Updated versions will be made available through the CRM system.
Contact
For questions about this Privacy Policy, please contact the system administrator or Resort Life Travel management.